Scheduling Policy

Friendly reminder of our class cancellation policy

In order to promote a fair environment for all our clients, as well as our instructors, we would like to remind you of our policy.


Cancellation & Refund Policy

We have a strict 24 hour cancellation policy. Missed or cancelled sessions and classes without 24 hours notice will be charged in full, as if attended – NO TRANSFERS, ACCOUNT CREDITS OR CARRY FORWARDS, NO EXCEPTIONS.  All sales are final. Omni Pilates reserves the right to change, modify or cancel classes and scheduling at any time, without notice.

• If you must cancel, please email us ([email protected]) or call the studio at 806.731.4540. You may also cancel through your Mind Body Online profile (we recommend downloading the MindBody Connect App).
• If you have signed up for the waitlist, you will receive an email notifying you that you’ve been added to the class once a spot opens up. It is your responsibility to check your Mind Body Schedule to see if you have been added to the class.

We appreciate your help with adhering to this policy so we can ensure a fair environment to everyone at Omni Pilates!

Mind-Body App InstructionsInstructions for downloading the MindBody Smartphone app

If you have already established a log in with Omni Pilates:

1. Go to your app store, search for “Mindbody Connect” and install.
2. Open the MINDBODY Connect app and log in using user name and password.
3. Search for Omni Pilates with the search (magnifying glass) icon.
4. Find from the list or type in “Omni Pilates” and open,
5. Be sure to save it to favorites with the star in the upper right corner and open from there.
6. Find the class you want to attend and click it
7. It may ask you to sync your accounts.  If so, open your email and follow the instructions.
8. Once your account is in sync, you are ready and set to go!
9.  You should now be signed up for class!
10. Don’t forget to cancel if you can’t make the class at least 24 hrs prior to class or, as always, it will count against your package balance(You are holding that spot from another client if you don’t attend and forget to cancel)

IF YOU DON’T HAVE A USERNAME AND PASSWORD WITH OMNI PILATES:

1. Go to your app store, search for “MindBody Connect” and install.
2. Follow the steps to make your login info.
3. Search for Omni Pilates under the ‘Discover’ tab.
4. Open Omni Pilates.
5. Click the star in the upper right hand corner to add it to your ‘Favorites’ tab.
6. Check for an e-mail from MINDBODY (In some rare cases, you may need to open the email on a computer, but definitely try it on your phone first!).
7. Follow the link in the email to establish you account with Omni Pilates (In some rare cases, you may need to do this step also on a computer).
8. The app should take a few minutes, but you should be set to go.
9. Now, follow the instructions above for when you have an account established.

See you at the studio!